1 Day Email Support
Our basic and Premium plans come with 1 – 3 day email support while our Unlimited plan comes with 1 day email support – meaning you can expect to get a guaranteed reply within 24 hours. 🙂
Unlimited Site Edits
You can enjoy unlimited site edits with our Premium and Unlimited plans. This does not include content that has to be created or developed and only covers already existing or provided content. For example, updating any plugin settings, altering the position of a certain image, changing text, or implementing an already completed asset (such as a book cover, or other image) on your site would fall into this scope, however, tasks that would not fall into this would be the addition of any new plugins, code, or the creation of new assets or material for your site. We also are free to refuse a number of requests if we feel you are taking advantage of this service as it takes away from other clients.
WordPress Core Updates
You can expect all plans to keep your version of WordPress constantly updated to the latest version. This ensures your site is safe and secure from the most basic of malware and exploits that take advantage of outdated site code and database structure.
Weekly Theme and Plugin Updates
Every week we check for the latest theme and plugin updates for your site, and if applicable, we will immediately update them. Outdated themes and plugins are just as dangerous as an outdated WordPress core, if not more dangerous.
Our Basic and Premium plans come standard with weekly cloud backups, while our Unlimited plan comes with daily cloud backups. Cloud backups mean your files aren’t stored on our servers – they’re transferred to a remote cloud, protected using 256-bit SSL/TLS encryption – and once at rest are encrypted with 128-bit AES keys.
File and Database Restoration
In the worst case scenario if your site were to be hacked or compromised, we would utilize your latest file and database backup in order to restore it as soon as possible!
All plans take care of the bare essentials of WordPress security and more, including but not limited to: brute force protection, strong password enforcement, disabling directory browsing, protecting vital system files, filtering suspicious query strings, and disabling PHP in uploads.
Google Analytics Integration
Track every tiny detail of your site’s traffic sources with one of the world’s most powerful analytical platforms in the world. With this you’re able to learn how long visitors remained on your site, which pages users visited, where they came from, your site’s bounce-rate, and even which search query lead traffic there. Utilizing this data correctly makes Google analytics an extremely powerful tool and an absolute no-brainer for any successful business.
It is very important to know what is happening with your site at all times especially when you’re not there. Our uptime monitoring accomplishes this by checking your site every minute for various HTTP header codes that indicate the current status of your website. Using this data you can go back and see when and why your website was down, resulting in better uptime going forward.
WordPress Performance Optimization
Reserved only for our Unlimited Plan, performance optimization is one of the most important features you can have implemented for your WordPress installation. We make sure your site takes advantage of advanced optimization features such as DNS prefetching, lazyload, minification, database optimization, cache and sitemap preloading, plus removal of query strings from static resources and more.
Vulnerability and Malware Scanning
This feature is included in both our Premium and Unlimited plans. We’re constantly checking your site(s) for any vulnerability before those with ill intent have the chance to jeopardize your site’s wellbeing. In other words, our vulnerability and malware scanning pinpoints weaknesses early, giving us an opportunity to target and correct the issue before it becomes and even bigger problem. Oh yea, this all happens without you lifting a finger.
Complete Malware Removal
In the rare case of your site being infected with Malware, we take it upon ourselves to totally clean and rid it of any malicious code. Malware if not treated can potentially lead to website defacements, PHP mailers, phishing attempts, maliciously redirects, social engineering attacks, and more. This doesn’t not look good in the eyes of Google and the last thing you want is all you’ve built over the years being destroyed by being removed from the Google search results.
Detailed Weekly Reports
Even though we take care of the majority of your headaches, we get that you want to be kept in the loop sometimes. Because of this, we’ve decided to include detailed weekly reports of what has taken place on your site over that time in all our plans. Some of what we report are: All core, plugin, and theme updates, backups, Google analytics, optimizations made uptime, and malware scans.
We hate being tied down too so we won’t take it personally if you feel that it’s time to move on. Things happen. People change. We get it. Cancel your subscription anytime and service will be continued up until the expiration date. 🙂